What quality certifications do your fasteners have?

Our fasteners are certified with ISO 9001, SGS, RoHS, REACH, and TÜV standards, ensuring they meet international quality and safety requirements for global markets.

What is your minimum order quantity (MOQ)?

Our MOQ varies by product type. Standard fasteners: 1000 pieces. Custom orders: 500 pieces. Contact us for specific product MOQs.

Do you provide custom fastener design services?

Yes, we offer full ODM and OEM services. Our engineering team can create custom fasteners based on your drawings, samples, or specifications.

What materials are available for your fasteners?

We offer carbon steel, stainless steel (304, 316, 316L), titanium, alloy, nylon, aluminum, brass, and copper. Material can be customized based on your requirements.

What is your typical lead time for custom orders?

Sample delivery: 7-15 days. Mass production: 20-30 days. Urgent orders can be accommodated. Lead time varies by order complexity and quantity.

Do you offer international shipping?

Yes, we ship globally to 65+ countries. We work with reliable logistics partners to ensure timely and safe delivery of your orders.

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Technical Questions

Reliability & Durability

Safety & Compliance

Performance & Customization

1. Will non-original factory parts affect the reliability of the elevator?

Non-original parts will significantly reduce the operational reliability and pose safety risks. Only those that meet the original factory's technical standards can be used as replacement parts.

2. How can one determine if the accessories need to be replaced?

If there is broken wire, severe rusting, deformation, diameter reduction exceeding the limit, or frequent reset of electronic components, or abnormal increase in temperature, replacement should be carried out promptly.

3. Can the standard accessories ensure prompt supply?

We adopt a standardized assembly design, keep spare parts and operation components in stock all year round, and combine with remote diagnostic interfaces, which can significantly reduce the waiting time for maintenance.

4. What is your warranty policy?

Our warranty policy is valid for 12 months from the date of order delivery.

5. Can preventive maintenance extend the lifespan?

Yes. Regular cleaning, adjustment and replacement of wear parts can prevent secondary damage, significantly reduce the failure rate and extend the overall service life.
1. What certifications are required for elevator safety accessories?

CE, 3C, ISO, etc.

2. After exporting to the EU, North America and Russia, what compliance and safety certifications do your elevator components have?

The mechanical safety components hold the CE EN81 type test certificate. For export to Russia, the EAC documents can be provided. All certificates can be provided in electronic form along with the goods, and they are supported for verification by customs and third-party institutions.

3. Do the custom-made elevator accessories also meet the local safety standards and can they pass the local annual inspection?

During the design phase of all custom accessories, we strictly adhere to the regulations of the target market, ensuring that the dimensions, structure, and circuitry do not exceed the safety standard limits.

4. What mandatory safety tests were conducted on the core safety components such as safety brakes and speed limiters during their manufacturing process?

Comply strictly with the EN81 standard to complete the full-load overspeed braking test, the 125% rated load impact test, and the continuous braking durability test.

5. What are the potential safety risks associated with using uncertified alternative components?

The material strength and braking performance of the un-certified accessories do not meet the standards. When local regulatory authorities inspect elevators, if the accessories do not have the compliant certificates, the entire elevator will be deemed non-compliant.
1. Do you offer customized accessory services?

Supports OEM/ODM branding for all product categories. Customers can print their brand logos and customize the packaging. Parameters can be adjusted as needed.

2. What key parameters need to be confirmed when selecting accessories?

Voltage type (DC24V/AC220V, etc.), signal type, installation size and rail parameters. For old elevators, interface specifications also need to be confirmed additionally.

3. Can the components of old elevators be modified and customized?

Yes. For old models that are not included in the standard catalogue, they can be customized and modified based on on-site measurements or drawings. However, it is necessary to fully assess the electrical and mechanical compatibility to ensure safety.

4. For elevator carriages and villa elevators, if one wants to install personalized control panels and interior accessories, which functions can be customized?

The control panel supports customization of metal panel materials, button layout, and floor display fonts; it can be equipped with IC card-based elevator call system, fingerprint recognition, fault code display screen, and voice announcement functions.

5. How long is the delivery cycle for the accessories? Will technical guidance for installation and commissioning be provided?

The delivery cycle for the accessories is generally 14 to 28 days (depending on the situation), and an installation video is provided. Online remote guidance can also be offered.